Information and
Frequently Asked Questions
Payments
· Shipping
· Returns
Q: Do you sell new products or used
products?
A: We sell items that have been acquired directly from movie
studios and production companies. We hand select everything we sell, and
only decide to carry an item after it passes our quality assurance
checklists. All items are brand new or barely worn, unless stated
otherwise.
Payment Information
You make purchases from us by clicking on the Buy Now button
next to each item for sell.
Q: Do you accept credit cards?
A: We accept payment through PayPal for credit cards from
MasterCard, Visa, American Express, and Discover.
Attention Debit / Checking Card Users
Debit / Checking cards may have a daily limit that is smaller than the
total cost of your order. In such cases, please be advised that we will
charge your card over a span of 2 or more days until payment is charged
in full. Your debit / checking card statement will reflect these
multiple charges.
Q: To order from your store, do I need a
PayPal account to make the payment?
A: No. You do not need a PayPal account. It would be easier to
make the payment by PayPal if you already have a PayPal account, but it
is not a necessity. Even though you will be directed to a PayPal website
to make payment, you can pay by your credit card through PayPal without
registering a PayPal account.
Q: Will I be charged sales tax?
A: 8.25% sales tax will be added to orders shipped to California.
Q: If I hold a California resale permit,
can you waive the sales tax? If so, how do I deduct it at time of check
out?
A: Yes. Please include your resale permit number as a note with
your payment and declare that you own the permit. Then, we will refund
the sales tax to you through Paypal. Unless you are a repeating
customer, we will not request your copy of the sales permit. So, you
should include your resale number and state your ownership of the number
each time with your purchase and payment. We may request you fax a copy
of your resale permit and we will keep it on file, then, you only need
to indicate that you have a resale permit on file when you do repeat
purchases.
Q: I am a customer outside of United
States and I want to pay you by money order, can you accept it?
A: We can only accept money orders issued through a US bank. Not
only the money order should be in US dollars, but also issued by a US
bank. Otherwise, high collection fees will be charged by our bank for
clearing the money order. Money orders issued by the Canadian postal
office will not be accepted. For international customers, we strongly
suggest payment by PayPal. PayPal converts your money to US dollars and
completes the payment.
Q: Will you accept credit card payment by
phone?
A: At this time we are not set up to accept credit card payment
by phone. PayPal offers online credit card payment, which is accurate
and convenient. Online payment helps us to capture your billing and
shipping information quickly and accurately.
Q: Why is PayPal a secure form
of payment?
A: PayPal never allows any merchant to see your credit card
information. During checkout you are taken directly to a PayPal secure
page where only you and PayPal see your data. Once they process the
card, they return you to our checkout confirmation page.
Q: Do you accept currencies other than US
dollars?
A: No.
Shipping
Information
Q: You promise to ship within three
business days, does this apply to e-check payment?
A: We will make every attempt to ship all items within 3 business
days of cleared payment. If you pay by your paypal balance or credit card, it
is instant payment. If you pay by money order, it is deemed as paid when
we receive it. If you pay by personal check, it can only be deemed as
paid after it clears through the bank. If you pay by e-check through
PayPal, it is not an instant payment, it takes 3 to 7 business days to
clear. We can only ship your item(s) after the e-check clears. While
we accept e-check payment, we discourage using e-check if you want
instant process of your purchase.
Q: Do you sell outside of the United
States and ship internationally?
A: Yes, we sell and ship worldwide for most of our items. To
facilitate the shipping process for international customers please
include your phone number. This is required by all carriers.
Q: I am outside of United States, are you
responsible for the brokerage fee?
A: No. The fee may vary from country to country. We are not
responsible for the fee. Shipping charge is prepaid by us, but the
brokerage fee is not part of the shipping charge. If you are outside of
United States, you should make clear how much is the customs duty and
brokerage fee before you make purchase.
International orders are shipped only by USPS. USPS may charge no or low
brokerage fee compare to other shippers.
Q: I have a P.O. box, can you ship my
items to my P.O. box?
A: If you choose USPS (postal service) shipping, your items can
be delivered to your P.O. box. But if you choose UPS, FedEx or DHL, your
item(s) can not be delivered to a P.O. box. You have to provide a valid
street address (better include it with your payment) for your item(s) to
be shipped.
Q: I choose United States Postal Service
(USPS) for shipping. Can you provide tracking information?
A: USPS provides delivery confirmation service but not tracking
service. Unlike UPS, USPS does not provide detail shipping progress
information. We send purchases to USPS shortly after generating the
shipping label. USPS will not provide any information other than
"shipping label generated" until items are delivered to final
destination. Our experience tells us that USPS is almost 100% reliable,
but there still is a slim chance for a delayed delivery or lost item. We
keep our promise to send all items to USPS for delivery right after
generating a USPS shipping label. For international orders, USPS only
provides delivery confirmation for global express mail. No delivery
confirmation available for priority mail or air mail parcel postal. You
need to purchase insurance for the delivery.
Return Policy
Q: What is your return policy?
A: 15-Day Money Back Guarantee: If you want to return a
non-damaged item for any reason, you must contact us within 15 days of
delivery. We will provide you with return instructions. Once we receive
and inspect the item, we will promptly refund the purchase price for
that item. You only pay for the return shipping.
Please note: Product must be unused, unwashed, in original resalable
condition. It must be received in the original shipping and packaging
and include any tags, boxes or instructions that may have come with the
item. Damaged Returns: Please
contact us within 3 days of receiving a damaged item. We will provide
instructions for return or repair. Return shipping will be paid by us.
We may at our option provide you with a replacement or promptly refund
the purchase price and shipping. |
